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Shipping & Delivery

How long does an order take to deliver?

Our shipping fees are determined by the total weight of your order. Choose our flat-rate option at $6.95 (US only), shipped via FedEx or USPS. Enjoy free standard shipping for orders over $40 (excluding tax) and after discounts. Anticipate your order

Can I modify my order after it's been placed?

We can alter orders as long as our fulfillment center has not yet sent them.We cannot make any adjustments to an order once it has left our warehouse.Once the courier attempts to deliver it to your home, you will need to either process a return or re

How can I check the status of my order?

Log in to your account to check on the status of a current purchase or order. If you do not have an account, you can still view your order's status by clicking here. You can also view the status of your order by clicking the link at the bottom of you

Can I track my package?

Yes, you can track your packages through the tracking details provided in the email sent when your order has been shipped by our fulfillment center.If you did not receive an email, please send us a support ticket at [email protected].

Where does Spongellé ship from?

We ship all orders from the United States.

What do I do if I receive the wrong order?

If you got an incorrect item, please contact us via Live Chat at the bottom of our website, email at [email protected], or phone at (855) 776-6433.You will not be responsible for shipping charges for damaged or missing merchandise.