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<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:101,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:6989903},&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:130}&#xEE10;{&quot;1&quot;:144,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:158}" data-sheets-userformat="{&quot;2&quot;:1021,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If you got an incorrect item, please contact us via Live Chat at the bottom of our website, email at customerservice@spongelle.com, or phone at (855) 776-6433.\n\nYou will not be responsible for shipping charges for damaged or missing merchandise.&quot;}" style="font-size: 10pt; font-family: Merriweather; font-style: normal;"><span style="font-size: 10pt; font-style: normal;">If you got an incorrect item, please contact us via Live Chat at the bottom of our website, email at&#xA0;</span><span style="font-size: 10pt; font-weight: bold; font-style: normal; color: rgb(106, 168, 79);">customerservice@spongelle.com</span><span style="font-size: 10pt; font-style: normal;">, or phone at&#xA0;</span><span style="font-size: 10pt; font-weight: bold; font-style: normal;">(855) 776-6433</span><span style="font-size: 10pt; font-style: normal;">.<br><br>You will not be responsible for shipping charges for damaged or missing merchandise.</span></span> </p>

If you got an incorrect item, please contact us via Live Chat at the bottom of our website, email at customerservice@spongelle.com, or phone at (855) 776-6433.You will not be responsible for shipping charges for damaged or missing merchandise.

What do I do if I receive the wrong order?

Shipping & Delivery

What is Spongellé?

How did Spongellé start?

Why is Spongellé different?

General Information

Refunds, Returns, and Exchange Policy

How do I process a Return or Refund?

How do I process an Exchanges

What are store credits?

What do I do if I received a damaged item?

Refunds, Returns, and Exchanges

How long does an order take to deliver?

Can I modify my order after it's been placed?

How can I check the status of my order?

Can I track my package?

Where does Spongellé ship from?

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How can I modify my subscription?

Subscriptions

What forms of payment does Spongellé accept?

Influencer Request

General Question

General Questions

Do you have a wholesale program?

Wholesale

Holiday Order Processing Timeframe

Holiday Discounts and Promotions

Holiday Season Policy Changes

What do I do if I receive the wrong order?Updated a year ago