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<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:1021,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Store credits are provided for returned items that are not eligible for a refund. You can use your shop credit to buy products from our store.\n\nPlease keep in mind that store credits have no expiration date and can be spent at any time, just like cash.&quot;}" style="font-size: 10pt; font-family: Merriweather; font-style: normal;">Store credits are provided for returned items that are not eligible for a refund. You can use your shop credit to buy products from our store.<br><br>Please keep in mind that store credits have no expiration date and can be spent at any time, just like cash.</span> </p>

Store credits are provided for returned items that are not eligible for a refund. You can use your shop credit to buy products from our store.Please keep in mind that store credits have no expiration date and can be spent at any time, just like cash.

What are store credits?

Refunds, Returns, and Exchanges

What is Spongellé?

How did Spongellé start?

Why is Spongellé different?

General Information

Refunds, Returns, and Exchange Policy

How do I process a Return or Refund?

How do I process an Exchanges

What do I do if I received a damaged item?

How long does an order take to deliver?

Can I modify my order after it's been placed?

How can I check the status of my order?

Can I track my package?

Where does Spongellé ship from?

What do I do if I receive the wrong order?

Shipping & Delivery

How do I create my subscription?

How can I modify my subscription?

Subscriptions

What forms of payment does Spongellé accept?

Influencer Request

General Question

General Questions

Do you have a wholesale program?

Wholesale

Holiday Order Processing Timeframe

Holiday Discounts and Promotions

Holiday Season Policy Changes

What are store credits?Updated a year ago